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State Farm® Insurance Agent Gary Boxley

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lindsey Mckenzie

Lindsey Mckenzie

May 23, 2024

5  out of  5
rating by Lindsey Mckenzie
"I was looking for auto and home insurance and I called this office for a quote. They are very nice passionate people and you feel them smiling through the phone. Such a pleasure experience. I will be telling all my friends and family about this State Farm branch."
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Jeda Troddy

May 23, 2024

5  out of  5
rating by Jeda Troddy
"I have had great experience with this state farm agency."
We responded:
"Thank you for taking a few moments to share your thoughts on our office. The experience is likewise. We have a great experience with you. Please know we ABSOLUTELY appreciate your business! Thanks again!"
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Savannah Harvey

May 23, 2024

5  out of  5
rating by Savannah Harvey
"i called in for a quote and the team was all so nice, and answered all of my concerns and questions like they truly exceeded past my expectations with their customer service skills. i will definitely be looking forward to working with them again !!"
We responded:
"Savannah, Thank you so much for the kind words. We're striving daily to exceed customer expectations with an "old school" approach to connect with each of our customers where they are. We try to simplify the insurance jargon and break it down to more easily understand coverages, so YOU can make an informed decision about the protections that suite your individual situation. Thanks again for the kind words and your business."
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Pranto

December 19, 2023

5  out of  5
rating by Pranto
"Excellent service"
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Darien Grant

November 9, 2023

5  out of  5
rating by Darien Grant
"Very informative and helpful"
We responded:
"Darien, Thank you for taking a moment to provide a review regarding your experience with our office. Your description "Very informative and helpful" are just a couple of things that we feel separate us from the other insurance carriers. We're here to support you in any way we can. If you have any questions or additional needs we can assist you with, please don't hesitate to contact us. #likeagoodneighbor"
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Robert Decardi-Nelson

September 25, 2023

5  out of  5
rating by Robert Decardi-Nelson
"She was a great help, i really appreciated her help!!!"
We responded:
"Robert, Welcome, welcome, welcome. Thank you for your review. Thank you for entrusting us with your insurance needs. We look forward to more formally welcoming you to Gary Boxley State Farm. Stop by anytime you’re in the area. "
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Michele Mackall

September 16, 2023

5  out of  5
rating by Michele Mackall
"I have been a State Farms Customer for over 40+ years and always have received high quality service and results. Gary Boxley became my new agent after my original agent retired and I am very satisfied. Ms Shaunese A. his office staff coordinator is so amazing, professional, caring, and highly efficient in customer satisfaction. Together they are a powerful team.."
We responded:
"Ms. Mackall, Thank you for your ongoing support of State Farm and more specifically, my office. It’s been a pleasure retaining you and your business through the retirement of your previous agent. We continuously strive to exceed your customer service expectations. In an industry that provides many carriers and a time where it seems great customer service has gone to the wayside. We won’t allow it to happen here. We appreciate the fact you chose us to continue conducting your business with. We GREATLY appreciate your business. "
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John Morris

September 13, 2023

5  out of  5
rating by John Morris
"After needing a quote on the fly as my old insurance was expiring I asked online for a contact and the State Farm website assigned me to Gary’s office. While the other insurance agencies took their time I had a quote that was 2/3 the price of my current insurance with much better coverages. But the service did not stop there. Five days later my neighbor’s lawnmower threw a rock into the side window of my car. Even though my policy number was not in the system and even though I called the office instead of the claims number, Shaunese provided excellent assistance and was able to connect me with an adjuster in a few days. I was matched with Safelite which did not even charge me up to the deductible. Fast and efficient service all around."
We responded:
"BAM!!!!!! LOL Mr. Morris, thank you for your business and kind words related to your experience with us. We can’t always win on price (although we’re very competitive in a very volatile market) but we ALWAYS strive to win by adding value to the overall experience with our office. Our team, including Shaunese, is a large part of the added value we provide our customers. 2024 Calendars will be arriving here the 1st of October. Please stop by to pick up one and a welcome swag bag. Thanks again for your review and more importantly – Thanks for your business."
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Andrew Patchan

August 1, 2023

5  out of  5
rating by Andrew Patchan
"Alexis was incredibly patient with me, answered all my questions , and wad extremely professional"
We responded:
"Andrew, thanks for taking a moment to provide a review related to your interaction with our office and Alexis. We understand the insurance industry is competitive. We also understand we need to provide added value above and beyond price and product. I"m glad to hear you experienced just a bit of the added value; a genuine desire to listen & understand what your needs were, industry knowledge paired with an innate ability to translate industry jargon into laymen's terms to facilitate understanding. We appreciate your business. Thanks again. Gary Boxley State Farm"
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Luis Brenes

July 28, 2023

5  out of  5
rating by Luis Brenes
"Mr. Gary Boxley, the BEST State Farm AGENT in Virginia & HIS professional team Alexis and Isabella deserve "10-STARS"!! They deliver what they promise: Honesty, Integrity, commitment, respect and dignity!! Thank you ALL for your UNCONDITIONAL SUPPORT and for resolving all the issues that you found in our policies that now are under your care. We highly recommend Mr. Boxley Agency to everyone who want to be treated with RESPECT and DIGNITY!! Always grateful!!"
We responded:
"Mr. Brenes, It was a pleasure meeting you and your wife. We're happy to have you join us. It gives me great pleasure to get reinforcement from our customers confirming we're meeting or exceeding customer expectations. The entire team enjoys interacting with customers such as yourselves. Your kind words have been shared with the team. We look forward to living up to being, in your words, " the BEST State Farm AGENT in Virginia" (DC & Md). Thanks again. Your review, kind words and business are GREATLY appreciated here."
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Daniel Emminizer

July 6, 2023

5  out of  5
rating by Daniel Emminizer
"I have been with Mr. Boxley since I moved to the area and have always had positive interactions with him and his staff, the few times I have needed to contact them. It is nice to get a real person when I call the office. When I called, Blessing was very helpful and patient with me as I had several questions about discounts, rates, and new state law related changes to auto insurances. Thanks for your help Blessing."
We responded:
"Mr. Emminizer, We appreciate your kind words regarding your experiences with the office. We understand there are many options available to you regarding your insurance needs. We take great pride in the fact that you recognize the value in having a local presence with a friendly and helpful team to support you - past, present and future. We'll be like a Good Neighbor."
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Beaches of Tunisia

July 6, 2023

5  out of  5
rating by Beaches of Tunisia
"Mr. Boxley has been my agent for over 8 years now. He and the staff are very helpful. Never had any issues. I did get into an accident last year and the process of filing a claim was easy and quick. Payment for the claim was quickly received as well. Definitely recommend him and his staff. -Jennifer M."
We responded:
"Jennifer, It does my heart good to read a review like yours. We work diligently in trying to provide the highest level of service and support to existing AND new customers alike. Please don't hesitate to contact us to discuss any current or future concerns you may have. We'll be happy to assist in any way we can. Thank you for your business. It's GREATLY appreciated."
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Jacob Lawson (MCExpo)

July 5, 2023

5  out of  5
rating by Jacob Lawson (MCExpo)
"Wonderful agents - all of them. Very helpful and reassuring with any information you ask about. Could not recommend State Farm enough!!"
We responded:
"Jacob, Thank you so much for your review. We're building a special team here. Your recognition of the team speaks volumes. It will also encourage and inspire each of them to continue providing the highest level of customer service. Thanks again. We appreciate your business."
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Hector Muniz

June 29, 2023

5  out of  5
rating by Hector Muniz
"Easy experience"
We responded:
"Mr. Muniz, We're pleased to hear your interaction with our office was an "Easy experience" We look forward to assisting you with all your insurance needs in the future. Please don't hesitate to contact us with anything you might need assistance with. Thanks again for your business. It's GREATLY appreciated."
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Casey McKether

June 28, 2023

5  out of  5
rating by Casey McKether
"Always friendly and willing to help with ALL insurance needs."
We responded:
"Casey, thanks for taking the time to provide us some feedback on our office. I'm glad to hear we're still consistently hitting the "mark". Your review "Always friendly and willing to help with ALL insurance needs" should always be the expectation. Thanks again!"
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Paul Hayden

April 17, 2023

5  out of  5
rating by Paul Hayden
"I got a quick quote and they made sure I matched all the coverages we needed. Saved a good amount on my monthly premium as well."
We responded:
"Paul, thank for your review. As you're keenly aware, during the times like these every dollar can make a difference . I'm glad you were able to save "a good amount" versus your previous carrier. Please know we aim to provide VALUE above and beyond what you pay in your premium. We'll be here to assist you with any questions or concerns you might have going forward. Welcome aboard and Thanks again! #TEAMBOXLEY"
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Sharon Hayden

April 10, 2023

5  out of  5
rating by Sharon Hayden
"I want to thank Gary and Alexis for their amazing hospitality. They were very welcoming and accommodating to my families needs. I’m glad I joined the State Farm Family. Thanks for the swag bag😁"
We responded:
"Sharon, Thank you for the kind words regarding your experience with the office and Alexis. Alexis is a rising star here. A little office swag is the norm here as part of our onboarding process. I hope you enjoy it. Finally, thank you for the opportunity to earn your business. We greatly appreciate you trusting us with your insurance needs."
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Cecilia Sanabria

March 31, 2023

5  out of  5
rating by Cecilia Sanabria
"I purchased two life insurance with Gary and he was extremely professional, the experience was easy and fast. He knows exactly how to help you with all your insurance needs. Extremely recommended!"
We responded:
"Cecilia, Welcome, welcome, welcome!!! We're over the moon happy that your experience with our office coincided with our goal of meeting and exceeding customer expectations. Stop by and see us when you're passing through. The team and I would like to welcome you in our own #teamboxley way; should the opportunity present itself. "
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Eryn Shaughnessy

November 16, 2022

5  out of  5
rating by Eryn Shaughnessy
"Guys! Let me tell you about MARCIA!!! This woman is AMAZING! No one has EVER taken the time to break things down and explain everything to me the way she did! Insurance and coverages and deductibles, oh my!!! Thank you SO much to Marcia for being so patient and understanding of my lack of knowledge! Marcia is kind, articulate, knowledgeable, personable, thorough, detail oriented, and super fun to chat with! I cannot tell you how much I appreciate the kind of Customer Service she provided to me over a 2 day period that led me to changing over to Gary Boxley's State Farm Insurance! If there were more people like that out in this world, it would be the better for it, for SURE! Thank you again Marcia! You are AWESOME girl! Keep up the AMAZING work you're doing! You're the best! :)"
We responded:
"Eryn, one word "WOW"!!!!! ok, ok now a few other words LOL! Your experience with the office and specifically Marcia is EXACTLY what the expectation should be when you interact with our agency. I'm not surprised by Marcia's high level of service. She's historically always done it the way you described. It gives me great pleasure to know our customers are providing recognition for the high level of customer service they've received. We are fortunate enough to get an inside view to witness it on a daily basis. I've already taken the liberty of sharing your kind words with Marcia and our entire team. Thanks again for your kind words and your business; they both are GREATLY appreciated."
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Danny

November 11, 2022

5  out of  5
rating by Danny
"Lily was quick, efficient and provided great customer service. She responded all our questions and helped us transfer without any problems"
We responded:
"Danny, Thanks so much for providing feedback on your experience with our office and specifically, Lily. Your experience with Lily is what this agency office strives to achieve with every interaction with customers. Like a good neighbor we'll continuously be there!!!"
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3

October 19, 2022

4  out of  5
rating by 3
"I recently started my renters because im now in college. Thanks a lot Gary!!"
We responded:
"Jalen, thanks for the review, sir. I think you left out a star (LOL). We'll get the other star with our next interaction with you. Seriously, you've made a wise decision in protecting what's important to you while you're away at college. Our renters policy provides great protection for a VERY competitive price. We hope you're having a great college experience thus far. Don't hesitate to contact us for any of your additional insurance needs. We'll be here to support you through upcoming life events, i.e., graduation, post grad employment, entrepreneurship, major purchase(s) like cars, home and even marriage and kids should you decide it's in your future."
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Linda Allen

August 23, 2022

5  out of  5
rating by Linda Allen
"Great customer service"
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Mary Armstead

April 16, 2022

5  out of  5
rating by Mary Armstead
"I have been a client for several years and I'm highly satisfied. I've received great customer service from the office staff and Gary continues to present me with valued service & products that helps me manage & understand my home, office and business needs. Thanks Team for all you do for me..!"
We responded:
"Dr. Mary, Thank you for taking the time out of your busy schedule to provide a review for us. This speaks volumes; as we understand how truly busy you are. It has been a pleasure to provide “value” in a world where shoppers are super conscious about rates & savings. Please know we’re committed to exceeding the expectations of those who’ve entrusted us with their insurance needs. We will continue to provide service and value at a reasonable price. Thank you for your business its GREATLY appreciated."
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Byron Coates

February 28, 2022

5  out of  5
rating by Byron Coates
"Outstanding"
We responded:
"Mr. Coates, Thanks so much for the review. Its a pleasure chatting each and every time you stop by the office. I know the team thoroughly enjoys it as well. We look forward to seeing you again soon."
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Joe Toscano

February 17, 2022

5  out of  5
rating by Joe Toscano
"I have been with State Farm for over 30 years and this office is by far the best of the best! Fast service, polite and knowledgeable staff and Gary actually came out just to great me and to give me some cool swag! Awesome experience!!"
We responded:
"Mr. Toscano, Thank you for your very kind words. Our goal is to be the "BEST of the BEST" and to have each encounter with our office to be, in your words, an "AWESOME EXPERIENCE" Its our hope that you will enjoy the swag. Its a small token of appreciation from us to you expressing our thanks for your 30 years of support. #likeagoodneighbor"